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What you need to know
General Questions
- What is Mozhi Games?
Mozhi Games is a platform offering entertaining and educational board games that celebrate the Tamil language and culture. - What languages are Mozhi Games' products available in?
Our games are primarily in Tamil. However, we provide phonetic translations in English and German to make them accessible to a broader audience. - Can I become a distributor of Mozhi Games products?
Yes, we have a Wholesale Program. Please visit our Wholesale page to learn more about partnership opportunities and get in contact with us. - How can I join the Mozhi Games community?
We encourage you to join our community by following us on social media and sharing your experiences with us and other players.
Purchasing
- How do I purchase from Mozhi Games?
You can purchase our products directly from this website. Simply browse our product catalog, select the game, and follow the ordering instructions. - How do I receive an invoice for my purchase?
You will receive an email confirmation that serves as an invoice for your purchase.
Payment
- What payment methods do you accept?
We accept a variety of payment methods, including major credit, PayPal, Apple Pay and other secure online payment options. You can see the available payment methods during the checkout process. - Is my payment information secure?
We use Shopify Payments which is certified Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. - Can I change my payment method after placing an order?
Once an order is placed, you typically cannot change the payment method. If you encounter any issues, please contact us for assistance. - Do you offer installment or payment plan options?
We currently do not offer installment or payment plan options. All payments need to be made in full at the time of purchase.
Shipping
- Where do you ship your products?
Currently, we offer shipping outside of Germany to the following countries: Belgium, Denmark, France, Netherlands, Austria, Sweden, Switzerland, and the UK. - How much is the shipping cost?
Shipping costs vary based on your location. You can see the shipping cost during the checkout process. - How long does shipping take?
The shipping time depends on your location and the shipping method selected. You will receive an estimated delivery time during the checkout process. - Can I track my order's shipping status?
Yes, we provide tracking information for your order once it has been shipped. You can use this information to monitor the status and expected delivery date. - Can I change my shipping address after placing an order?
To change your shipping address after placing an order, contact our customer support as soon as possible. Address changes may not be possible after the order has been processed.
Returns & Refunds
- What is your return and refund policy?
Our return and refund policy outlines the terms and conditions for returning products and receiving refunds. Please refer to our policy page for full details. - Can I return a product if I'm not satisfied with it?
Yes, you can typically return a product if you are not satisfied with it. Please review our return policy for specific requirements and procedures. - How long do I have to request a return or refund?
The time frame for requesting a return is 14 days after receiving the product. Check our return policy for more information. - How long does it take to process a refund?
Refund processing times can vary, but we strive to process refunds as quickly as possible, usually within a specified number of business days. - Will I receive a full refund, including shipping costs?
Return shipping costs are not included in the refund. Please review our policy for details on refund amounts. - What if my product arrives damaged or defective?
If your product arrives damaged or defective, please contact our customer support immediately. We will guide you through the return and refund process.